Delivery & Returns
Fast, Reliable Delivery Across Kenya
At iPhone Center Kenya, we make it easy to order iPhones, MacBooks, iPads, Apple Watches, AirPods and accessories and have them delivered safely to you.
We deliver within Nairobi and across Kenya, with delivery options depending on your location, order value and product availability.
For assistance with your order or delivery, contact us on Call/WhatsApp: 0721 114 168 or email sales@iphonecenter.co.ke
Delivery Within Nairobi
Orders within Nairobi may qualify for same-day delivery, depending on the time the order is placed, product availability and delivery location.
For urgent orders, contact us directly before placing your order so we can confirm availability and expected delivery time.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
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Standard delivery Get it in 3-5 working days |
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Orders over $100: All day delivery. Order anytime: |
FREE |
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Orders under $100: All day delivery. Order anytime: |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
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Next day delivery Get it next day, 7 days a week |
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All day delivery. Order by 9pm. |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
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Standard delivery Get it in 2 working days |
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All day Delivery from 7am - 8pm. Order anytime: |
Fromu$20 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
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Next day delivery it next day on weekdays |
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All day delivery from 7am - 8pm. Order by 7pm: |
Fromu$30 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Returns & Exchanges
We want customers to be confident when shopping at iPhone Center Kenya.
Eligible products may be returned or exchanged in accordance with our returns policy, provided they meet the applicable conditions.
For a return or exchange request, please contact our customer support team before sending or returning any product.
Change-of-Mind Returns
For eligible purchases, a change-of-mind request must be made within 48 hours of purchase or delivery.
The product should be returned in its original condition with all supplied accessories, packaging and purchase documentation.
Products that have been damaged, altered, misused or returned with missing components may not qualify for a change-of-mind return.
Faulty or Defective Products
If you believe your product has a fault, contact us with:
- Your name and contact number
- Order or receipt number
- Product name
- A clear description of the problem
- Photos or videos where helpful
The product may need to be inspected before a replacement, repair or other remedy is approved.
What Should Be Returned With the Product?
Where a return has been approved, please ensure you include:
- The device or product
- Original packaging, where applicable
- Supplied accessories
- Charging cable or adapter where originally included
- Receipt or proof of purchase
- Any warranty documentation supplied with the product
For Apple devices, customers should also remove personal accounts and data before handing over the device for an approved return or service.
Important Before Returning an iPhone, iPad or Mac
Before returning an Apple device, customers should:
- Back up important personal data.
- Sign out of their Apple Account where required.
- Disable Find My where applicable.
- Remove SIM cards and personal accessories.
- Remove screen locks or passwords where required for inspection.
Do not share your Apple Account password with our staff.
Refunds
Approved refunds are processed after the returned product has been received and inspected.
The refund method and processing period may depend on the original payment method and the circumstances of the return.
Delivery charges may be non-refundable where the delivery service has already been completed, unless the return results from an error on our part or another applicable remedy.
Warranty Support
Products sold by iPhone Center Kenya may include applicable warranty coverage.
Warranty does not generally cover damage caused by accidents, misuse, liquid damage, unauthorised repairs, physical damage or other circumstances outside normal product use.
Customers should retain their receipt or proof of purchase for warranty assistance.
FAQs
Delivery depends on your location, product availability and the time your order is confirmed. Nairobi orders may qualify for same-day delivery, while deliveries outside Nairobi may take longer.
Yes. We deliver Apple products to customers in different parts of Kenya. Contact us to confirm delivery options for your location.
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